Decision details

ICT Future Operating Model Business Case

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No

Decisions:

The Executive Director of Resources submitted a report presenting the outline ICT Future Operating Model Business Case and seeking approval for officers to proceed with procurement and implementation of the preferred option.  The Business Case was attached to the report as an Appendix.

 

The report explained that the strategic requirements of the Future Operating Model were robust, responsive delivery and future fitness.  The business case had identified four options:

 

0        Replicate the current arrangements – a “do minimum” baseline;

1        Continue with a single prime outsource, but remedy deficiencies;

2A      “Smart-source”, optimally sourcing different service elements, including service desk/management, and integrating them;

2B      As 2A, but building service desk and service management in-house.

 

The report summarised an analysis of these options in terms of the economic case, financial requirement, commercial case and management case.  The analysis had shown option 2A to be the best for both the Council’s strategic requirement and cost: it provided the most effective model and the best value for money.  Option 2B had not been recommended on the basis that there would be significant additional cost in bringing the service desk and management back in-house, compared with continuing to outsource this function.

 

Resolved –

 

(1)      That the Option 2A, as described in the report, be endorsed as the preferred option for the ICT Future Operating Model on the basis it provided the most effective model and the best value for money;

 

(2)      That the Executive Director of Resources be authorised, in consultation with the Chief Digital and Information Officer, the Assistant Director for Procurement and Lead Councillor for Corporate and Customer Services, to proceed with procurement and implementation of the preferred option, subject to delivery remaining within the financial envelope set out in the Outline Business Case, and a satisfactory report on progress being made to the Policy Committee in September 2020.

Publication date: 24/07/2020

Date of decision: 22/06/2020

Decided at meeting: 22/06/2020 - Policy Committee

Accompanying Documents: