Issue - meetings
Housing Complaints - new handling code and self-assessment
Meeting: 04/01/2023 - Housing, Neighbourhoods and Leisure Committee (Item 30)
30 Housing Ombudsman's Revised Complaints Handling Code 
PDF 115 KB
A report on changes to legislation and Government Guidance that impacts on a Social Landlord’s response to a complaint, Reading Borough Council Housing Services’ compliance with the new Complaints Handling Code published by the Housing Ombudsman, and any changes in process required.
Additional documents:
- Appendix 1 - RBC Housing Service’s Complaints Handling Code Self-Assessment, item 30
PDF 160 KB
- Appendix 2 - RBC Corporate Complaints Policy, item 30
PDF 116 KB
- Appendix 3 - Housing Complaints Leaflet, item 30
PDF 114 KB
Minutes:
The Executive Director of Economic Growth and Neighbourhood Services submitted a report informing the Committee of changes to legislation and Government Guidance that impacted on a Social Landlord’s response to a complaint, Reading Borough Council (RBC) Housing Services’ compliance with the new Complaints Handling Code published by the Housing Ombudsman, ... view the full minutes text for item 30
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