39 Housing Annual Update Programme of Works PDF 259 KB
This report highlights key achievements of the Housing Service over the past financial year and sets out the work programme for the Council’s housing stock for the next financial year.
Minutes:
The Director of Economic Growth and Neighbourhood Services submitted a report which provided an update on performance and key achievements of the Housing Service over the past financial year and set out the work programme for the Council’s housing stock for the next financial year. The following documents were appended to the report:
Appendix 1 - Works to Housing Stock 23/24 Housing Revenue Account (HRA);
Appendix 2 – Works to Housing Stock 23/24 General Fund;
Appendix 3 – Works to Housing Stock by Ward 23/24.
The report stated that over the past year, the achievements of the Service had included:
Further to the introduction of the new Complaints Handling Code (CHC) (see Minute 30 of the meeting held on 4 January 2023), the report set out a breakdown of Housing Service complaints by area and by outcomes. The most common areas for complaint included the quality of the service received, communication, lack of support, policy issues, failure to resolve the issue and the time taken to resolve the issue. The report stated that 59% of the 275 complaints had received a response within the required timescale and explained that new systems to track, manage and embed learning from complaints would be implemented over the next two months, with the aim of improving complaints handling performance.
The report also updated the Committee on the results of the Tenant Satisfaction Survey which had been carried out during Autumn 2022, which found that satisfaction levels were still generally high, there had been an improvement in some areas.
The report explained that Housing Property Services had a responsibility to ensure that the housing stock was well maintained in accordance with the Decent Homes Standard and that Council homes were safe and healthy places to live, ... view the full minutes text for item 39