A report giving notice of a completed investigation by the Local Government and Social Care Ombudsman into a complaint about the quality of home care provided by the Council’s contractor to the complainant’s late mother-in-law, in particular that the carers failed to call 999 when the subject was ill.

The Director of Adult Social Care and Health Services and the Monitoring Officer submitted a report giving the Committee notice of a completed investigation by the Local Government and Social Care Ombudsman into a complaint about the quality of home care that had been provided by the Council’s contractor to  ...  view the full minutes text for item 39