This report presents the Council’s new Customer Experience Strategy and the business case and mobilisation underpinning the implementation of the Strategy.

The Director of Resources submitted a report presenting the new Customer Experience Strategy and the business case and mobilisation underpinning the implementation of the Strategy.  The following documents were attached to the report:

·         Appendix 1: Customer Experience Strategy

·         Appendix 2: Business case and mobilisation plan

·         Appendix 3: Customer Digital Experience  ...  view the full minutes text for item 67