Agenda item

RBC Landlord Service Update 2024-25

This report provides an update on Housing Landlord Service performance and key achievements delivered within the 2023-2024 financial year.

Minutes:

The Committee received a report which provided an update on Housing Landlord Service performance and key achievements delivered within the 2023-2024 financial year. The report provided assurance that Reading’s Housing Landlord Services was delivering the strategic objective of the Social Housing (Regulation) Act 2023 to deliver improved outcomes for current and future tenants of social housing against the following five consumer standards:

·       Neighbourhood and Community Standard

·       Safety and Quality Standard

·       Tenancy Standard

·       Transparency, Influence and Accountability (including Tenant Satisfaction Measures)

·       Consumer standards code of practice

The report also set out details of key achievements during 2023-24, tenant complaints, the tenant satisfaction survey and tenant satisfaction measures, and the Service Improvement Plan.

Resolved:

That the Housing Landlord Service Performance and key achievements delivered within the 2023/24 financial year be noted, and the proposed outcomes of the service improvement plan against the consumer standards be acknowledged.

Supporting documents: