This report provides an update on Housing Landlord Service performance and key achievements delivered in the financial year to date.

The Committee received a report which provided an update on Housing Landlord Service performance and key achievements delivered year to date, up to and including Quarter 3 of the 2024-2025 financial year. The report gave assurance that Reading’s Housing Landlord Service was delivering the strategic objective of the Social Housing (Regulation) Act 2023, to deliver improved outcomes for current and future tenants of social housing against the following five consumer standards:

·       Neighbourhood and Community Standard;

·       Safety and Quality Standard;

·       Tenancy Standard;

·       Transparency, Influence and Accountability (including Tenant Satisfaction Measures);

·       Consumer standards code of practice.

The report set out the key achievements for the year to date, which included low-carbon improvements such as new glazing, insulation and air source heat pumps, implementation of a new IT system, further work under the Local Authority New Build programme and provision of advice and support for tenants. The report also set out details of the types of complaints received by the services and the number of responses within the specified time. Housing Ombudsman complaints, the results of the Tenant Satisfaction Survey and the Tenant Satisfaction Measures put in place as a result, damp and mould measures and the Service Improvement Plan.

Resolved:

(1)        That the Housing Landlord Service Performance and key achievements delivered year to date, up to and including quarter 3 2024/25, be noted.

(2)        That the themes and programmes of the service improvement plan against the consumer standards be endorsed.