A report providing an update on Housing Landlord Service performance and key achievements delivered within the 2024-2025 financial year.

The Committee received an update on the Housing Landlord Service performance and key achievements during the 2025-25 financial year. The report provided assurance that Reading’s Housing Landlord Services was delivering the strategic objective of the Social Housing (Regulation) Act 2023 to deliver improved outcomes for current and future tenants of social housing against the following five consumer standards:

·       Neighbourhood and Community Standard

·       Safety and Quality Standard

·       Tenancy Standard

·       Transparency, Influence and Accountability (including Tenant Satisfaction Measures)

·       Consumer standards code of practice

The report also set out details of key achievements during 2023-24, tenant complaints, the tenant satisfaction survey and tenant satisfaction measures, and the Service Improvement Plan.

The Committee noted that following the outcome of the Council’s Regulator of Social Housing Inspection published in April 2025 the service was updating its existing improvement plan entitled ‘Building Communities, Empowering Lives Improvement Plan’ to fully address the findings of the inspection process and agree priority areas for rapid improvement with the Regulator. The service was meeting with the Regulator of Social Housing throughout June and July to finalise the priorities, agree milestones and realistic timescales to ensure sustainable improvements are made. Thereafter the service would engage in monthly meetings with the Regulator to monitor progress and report to the Committee on an ongoing basis.

The Committee also noted that it would be helpful for a cross-party working group to be set up that would allow all Committee members to understand the issues faced by the service and the actions being taken to address those issues.

Resolved:

(1)      That the Year End position for the Housing Landlord Service Performance for 2024-25 be noted;

(2)      That the Chair of the Committee and the Executive Director of Communities and Adult Social Care investigate the feasibility of setting up a cross-party working group to understand the issues facing the Housing Landlord Service and the actions being taken to resolves those issues.