To provide the Committee with information relating to the number, type of complaints and their disposal in the financial year 2019/20. It also outlines the Council’s response to one complaint against a councillor and to consider possible amendments to the Council’s arrangements for dealing with future complaints against councillors in light of that complaint.  

The Monitoring Officer submitted a report outlining the number, type and disposal of complaints made by members of the public against councillors in the financial year 2019/20. 

The report also outlined the Council’s response to one complaint, which took 14 months to resolve, and the issues raised by this complaint.

Annex A to the report contained a list of 10 complaints that had been made by members of the public to the Monitoring Officer between 1 April 2019 and 31 March 2020. The complaints contained a mixture of Code of Conduct related items and other issues that had been raised when members of the public were not happy with a councillor’s performance.

Of the 10 complaints set out in Annex A:

·       1 complaint had been resolved at the filter stage

 3 complaints had been judged not to engage the Code of Conduct and were rejected at the initial filter stage

·       1 complaint was referred to the Group disciplinary process and resolved

·       1 complaint (Mr Collie’s complaint) was referred for investigation

·       3 complaints were initially suggested to the Monitoring Officer, but the complainant did not proceed to make a complaint or respond to correspondence

·       1 complaint was made about a councillor who was not acting in the capacity of a councillor

The report advised that the cases that had been reported did not highlight any systematic issues of concern for the Council.

The Committee was asked to consider whether the Council’s current procedure for dealing with complaints allowed members of the public to understand the process for making a complaint for its investigation and determination. The present arrangements were set out in Article 9 of its Constitution and were included in the report at Annex B.

The report stated that the Committee for Standards In Public Life (CPSL), in its January 2019 report into Local Government Ethical Standards, made 15 best practice recommendations for local authorities (see also Minute 3 below). The recommendations, together with commentary on each of them, were set out in the report.

The Committee considered that it was important that complaints should be dealt with promptly, with strict timescales incorporated into the Council’s complaints process. It recognised that ordinarily, a complaint was likely to be made by a person who had been directly affected by the alleged behaviour of a councillor. However, there might be circumstances where a complaint had been made by a third party. The Council’s current arrangements were silent on this point and the Monitoring Officer recommended including some information about handling this situation in the revised arrangements.

Resolved –

(1)     That the complaints received in the financial year 2019/2020 be noted;

(2)     That the Monitoring Officer’s observations in the complaint made by Mr Collie against Councillor Page be noted;

(3)     That appropriate timescales be included in the Council’s arrangements for dealing with complaints against councillors so as to ensure the expeditious disposal of the matter; 

(4)     That the Monitoring Officer produce a revised set of arrangements for dealing with complaints and that these be presented to a future meeting of the Committee.