This report updates the Committee on the successes achieved in year 1 of the Council’s Customer Experience Strategy, and the lessons learned and plans for year 2.

The Executive Director of Economic Growth and Neighbourhood Services and Deputy Chief Executive submitted a report updating the Committee on the successes achieved in year 1 of the Council’s Customer Experience Strategy, lessons learned and plans for year 2.  The following documents were attached to the report:

·       Appendix 1  -  ...  view the full minutes text for item 20